TERMS OF SERVICE
TERMS OF SERVICE
TERMS OF SERVICE
Welcome to the digital platform operated by DEATH DOULA LTD, a private limited company incorporated in England and Wales (Company Number 17171845), with its registered office at 54 Mead Way, High Wycombe, England, HP11 1RH ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, online learning platform, digital materials, AI-assisted tools, public practitioner catalogue, and related digital features (collectively, the "Platform").
Please read these Terms before creating an account, making a purchase, or using the Platform. By creating an account, making a purchase, or otherwise using the Platform in circumstances where these Terms are presented to you, you agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and Course Terms and Conditions where applicable (together, the "Legal Documents"). If you do not agree, please do not use the Platform.
1. WHO WE ARE AND WHAT WE PROVIDE
1.1.
The Platform provides educational courses, digital learning materials, informational content, paid access to an AI-assisted informational chat feature ("AI Chat"), and a public catalogue of independent end-of-life support practitioners ("doulas"), together with related account, payment, and technical services.
1.2.
The subject of our content is non-medical, non-therapeutic support relating to the end of life, loss, and grief. Except where expressly stated otherwise, the Company's services are educational, informational, and technical in nature.
1.3. Important Disclaimer
Nothing on the Platform constitutes medical, psychiatric, psychological, psychotherapeutic, legal, or financial advice. Platform content and services do not replace consultation with appropriately qualified professionals. If you are experiencing a medical or mental-health emergency, or if you or another person is in immediate danger, contact the emergency or crisis services available in your country or region.
1.4. Affiliated professional organisation
The Platform may reference, host information from, or provide technical access to the activities of the Ukrainian public organisation Громадська організація «Доула Смерті» (registration number 46392077), which is legally separate from the Company ("Affiliated Organisation"). The Affiliated Organisation maintains its own professional standards and professional regulation system for Death Doulas, which may include professional education requirements, Education Certificates, qualification levels, Active Specialist Status (Admission to Practice), and a Register of Active Specialists.
The Company operates the digital Platform and may provide access to educational content and technical services, but it does not make the Affiliated Organisation's professional-status, admission-to-practice, disciplinary, or registry decisions. Those matters are governed by the Affiliated Organisation's own charter, ethical code, educational standard, professional standards, policies, regulations, and other applicable documents.
1.5. Donations
Where the Platform provides an option to make a donation to an affiliated non-profit organisation, the donation is not a purchase from DEATH DOULA LTD. The recipient organisation and any applicable donation terms are identified in the relevant donation flow. Donations are governed by the recipient organisation's own terms and applicable law.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1.
You must be at least 18 years old to register an account or make purchases on the Platform.
2.2.
When registering, you must provide accurate information and keep your login credentials secure. You are responsible for activity carried out through your account except where that activity results from a failure of the Company to meet its legal or security obligations.
2.3.
We may suspend or terminate accounts that materially violate these Terms, are used fraudulently, threaten the security or integrity of the Platform, or create a material risk of harm to other users or practitioners. Any suspension or termination is subject to your statutory rights and any rights relating to paid content or services.
3. PURCHASES, PRICING, AND PAYMENT
3.1.
Prices for Courses, paid access, and other paid services are displayed on the Platform in the applicable currency before checkout. Prices may change for future purchases. A price change does not alter a completed one-time purchase or a subscription period already paid for.
3.2.
Payments are processed by third-party payment providers displayed at checkout. Depending on the product, payment method, currency, and availability, these providers may include Stripe, NOWPayments, Lemon Squeezy, or other payment providers identified before you complete the transaction.
3.3.
Card and other supported fiat payments may be processed through a hosted checkout operated by the relevant payment provider. Cryptocurrency payments may be processed through NOWPayments or another provider identified at checkout. Available payment methods may vary by product and jurisdiction.
3.4.
We do not collect or store your full card details, private keys, seed phrases, or cryptocurrency wallet credentials. Payment providers process payment information under their own terms and privacy notices. We may receive and store transaction identifiers, payment status, amount, currency, and other limited information necessary to administer your purchase.
3.5.
Access to purchased digital content or paid features is normally granted after the relevant payment provider confirms successful payment.
3.6.
You must provide accurate billing information and be authorised to use the payment method you select.
4. SUBSCRIPTIONS AND FIXED-TERM ACCESS
4.1.
Paid access to certain Platform features may be offered as an auto-renewing subscription or as fixed-term access. The applicable model is shown before checkout.
A. Auto-Renewing Subscription
Where an auto-renewing subscription is offered, the subscription renews at the end of each billing period until cancelled. The price, billing frequency, renewal arrangements, and available cancellation method are shown before purchase. You may cancel in accordance with the cancellation method made available on the Platform or by contacting us. Unless applicable law or the Refund Policy provides otherwise, cancellation stops future renewals and access continues until the end of the current paid billing period.
B. Fixed-Term Access
Where fixed-term access is offered, you purchase access for the period stated before checkout. Fixed-term access does not renew automatically unless the checkout expressly states otherwise. Access expires at the end of the paid period unless you make a new purchase.
4.2.
Before you purchase an auto-renewing subscription, material renewal information, including the price, billing frequency, and how to cancel, will be presented to you. Where required by applicable law, we will also provide renewal, reminder, cooling-off, or other subscription notices.
4.3.
If the price of an existing auto-renewing subscription changes, we will provide notice before the new price applies to a future renewal where required by law or these Terms. You may cancel before the new price takes effect.
4.4.
Paid features may be subject to reasonable usage or fair-use limits, including usage limits for AI Chat, where those limits are clearly described on the Platform before or as part of the relevant paid service.
4.5.
Cancellation and refund rights are governed by our Refund Policy and by any mandatory consumer law applicable to your contract at the time of purchase or renewal.
5. DIGITAL CONTENT AND LICENCE
5.1.
When you lawfully obtain access to digital content through the Platform, we grant you a personal, non-exclusive, non-transferable licence to access and use that content for your own personal, non-commercial educational purposes during the applicable access period. The licence may be suspended or terminated only in accordance with these Terms and applicable law.
5.2.
Unless the Platform expressly permits it or we give prior written permission, you must not copy, distribute, resell, publicly display, record, publish, translate, or create derivative works from protected Course materials, or share paid access or your account with another person.
5.3.
All intellectual property rights in the Platform and its content belong to the Company, the Affiliated Organisation, or their respective licensors, as applicable. Nothing in these Terms transfers ownership of those rights to you.
5.4.
Nothing in this section prevents you from using general knowledge and skills lawfully acquired through educational content. Additional rules relating specifically to Courses are set out in the Course Terms and Conditions.
6. AI CHAT FEATURE
6.1.
The Platform includes an AI-assisted informational chat. Responses are generated automatically by machine-learning systems and may be incomplete, outdated, or inaccurate.
6.2.
AI Chat is not:
- an emergency or crisis-intervention service;
- a suicide-prevention or self-harm support service;
- a source of medical, psychiatric, psychological, psychotherapeutic, legal, or financial advice;
- a substitute for contact with appropriately qualified professionals.
6.3.
Do not use AI Chat for situations requiring urgent intervention. If you or someone else is in immediate danger, contact the emergency or crisis services available in your country or region.
6.4.
You decide what information you enter into AI Chat. Conversations may involve emotionally sensitive topics. Our Privacy Policy explains how AI Chat data is processed and stored. Do not submit personal data relating to another person unless you have a lawful basis to do so.
6.5.
You should not rely on AI Chat output as the sole basis for decisions concerning health, safety, legal rights, or other matters requiring qualified professional judgement.
7. PRACTITIONER CATALOGUE
7.1.
The Company operates the technical Platform that hosts a public catalogue of independent practitioners. Practitioners listed in the catalogue are independent professionals and are not employees or agents of DEATH DOULA LTD unless expressly stated otherwise.
7.2.
Where a practitioner's qualification level, Active Specialist Status, Admission to Practice, register number, or other professional information is displayed, the relevant professional requirements and status decisions may be governed by the Affiliated Organisation's separate professional-regulation documents. The Company does not itself grant Active Specialist Status or make professional disciplinary decisions on behalf of the Affiliated Organisation.
7.3.
Any support services arranged between you and an independent practitioner are provided under a separate arrangement between you and that practitioner. DEATH DOULA LTD is not a party to that practitioner-client arrangement and does not itself provide the practitioner's support services.
7.4.
Nothing in these Terms excludes any responsibility the Company may have under applicable law for the operation of the Platform or for information or services that the Company itself provides.
8. ACCEPTABLE USE
8.1.
You agree not to:
- use the Platform for an unlawful purpose or in material breach of these Terms;
- attempt to gain unauthorised access to the Platform, other accounts, or our systems;
- upload malicious code, deliberately interfere with Platform operation, or circumvent security controls;
- scrape, extract, or reproduce protected content in breach of applicable law or the rights described in these Terms;
- harass, abuse, threaten, or unlawfully discriminate against other users or practitioners;
- impersonate another person or materially misrepresent your identity or affiliation.
9. USER CONTENT AND SENSITIVE INFORMATION
9.1.
Where the Platform allows you to submit content, including application information, profile information, or AI Chat messages, you must ensure that the content you submit is lawful and does not unlawfully infringe the rights of another person.
9.2.
You grant us a limited, non-exclusive licence to host, process, reproduce, and transmit your submitted content only to the extent reasonably necessary to operate, secure, support, and provide the relevant Platform feature, subject to our Privacy Policy and applicable law.
9.3.
The Platform addresses topics including death, grief, illness, and loss. You decide what personal or emotionally sensitive information you share. Do not submit personal data relating to another person, including health information, unless you have an appropriate lawful basis or permission to do so.
10. AVAILABILITY AND CHANGES TO THE PLATFORM
10.1.
We aim to keep the Platform available and functioning reliably but do not guarantee uninterrupted or error-free operation.
10.2.
We may update, modify, suspend, or discontinue Platform features for operational, technical, legal, security, or product reasons. Where a change materially affects paid content or a paid service you have already purchased, we will preserve the agreed access where reasonably possible or provide any remedy required by our Refund Policy or applicable consumer law.
11. LIABILITY
11.1.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights that cannot lawfully be excluded or restricted, or any other liability that cannot be excluded or limited by applicable law.
11.2.
If you use the Platform as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable or is not caused by our breach.
11.3.
The Platform is intended primarily for personal and educational use. If you use the Platform for commercial or business purposes, we are not responsible for business losses, including loss of profit, revenue, business, opportunity, or anticipated savings, to the extent permitted by law.
11.4.
Subject to clause 11.1, the Company is not responsible for the acts or omissions of independent practitioners, or for the independent acts or systems of third-party payment, hosting, communications, or AI providers, except to the extent that applicable law makes the Company responsible.
11.5.
Nothing in this section limits any statutory remedy you may have in relation to digital content or services that are faulty, not as described, or otherwise fail to meet mandatory consumer-law requirements.
12. CONSUMER RIGHTS
12.1.
If you are a consumer in the United Kingdom, you benefit from mandatory UK consumer protection law, including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12.2.
If you are a consumer resident outside the United Kingdom, you may also benefit from mandatory consumer protections under the law of your country of residence. Nothing in these Terms is intended to deprive you of rights that cannot lawfully be excluded by contract.
12.3.
Cancellation, cooling-off, and refund rights are described in our Refund Policy. Additional terms applying specifically to Courses are set out in our Course Terms and Conditions.
13. SUSPENSION, TERMINATION, AND ACCOUNT CLOSURE
13.1.
You may stop using the Platform at any time and may request closure of your account in accordance with the account options made available on the Platform or by contacting us.
13.2.
We may suspend or terminate access where you materially breach these Terms, use the Platform fraudulently, create a material security risk, or seriously misuse the Platform. Where the issue is reasonably capable of remedy, we will normally provide notice and an opportunity to remedy it unless immediate action is reasonably necessary for security, legal, fraud-prevention, or safety reasons.
13.3.
Suspension, termination, or account closure does not remove any statutory rights you may have in relation to paid content, refunds, data protection, or other matters.
14. CHANGES TO THESE TERMS
14.1.
We may update these Terms to reflect changes in law, regulation, Platform functionality, security requirements, business operations, or the services we provide. The current version will be published on the Platform with its "Last Updated" date.
14.2.
We will not use this section as a general right to impose material disadvantages, unexpected new obligations, or material reductions in an ongoing paid service. Where a material change is necessary because of law, regulation, security, technical necessity, or another objectively justified reason, we will give reasonable advance notice where required and reasonably practicable.
14.3.
If a material change would significantly disadvantage you in relation to an ongoing paid service, we will provide any right to cancel, refund, price reduction, continuation on existing terms, or other remedy required by applicable law and, where appropriate, a reasonable opportunity to end the affected service before the change takes effect.
14.4.
For new purchases or new subscriptions, the version of the Legal Documents presented or made available at the time of the transaction applies, subject to any later changes that may lawfully and fairly apply to an ongoing service. Changes will not retrospectively remove statutory rights or remedies relating to purchases already made.
15. GOVERNING LAW AND DISPUTES
15.1.
These Terms are governed by the laws of England and Wales.
15.2.
If you are a consumer resident in another country, you also retain the benefit of any mandatory provisions of the law of your country of residence that apply regardless of the choice of English law.
15.3.
The courts of England and Wales have jurisdiction, except that a consumer may also bring proceedings in the courts available to them under mandatory applicable consumer law.
16. COMPLAINTS AND CONTACT
16.1.
If you have a question, complaint, or request relating to the Platform or a purchase from DEATH DOULA LTD, contact us at [email protected]. We will aim to review and respond to complaints within a reasonable time.
16.2.
Where applicable law requires us, after responding to a consumer complaint, to provide information about an alternative dispute resolution or other complaint-resolution arrangement in which we are required to participate, we will provide that information to the consumer.
16.3.
DEATH DOULA LTD
Company Number: 17171845 (England and Wales)
Registered Office: 54 Mead Way, High Wycombe, England, HP11 1RH
Email: [email protected]